Question 1

Can artificial grass be installed over existing flooring (carpet, tiles, concrete)?

Accepted Answer

Yes — we install artificial grass over almost any flat surface, including carpet, tiles, concrete, and decking. For indoor events, we use non-damaging tape and methods to protect venue flooring.

Question 2

Will the grass flatten with heavy foot traffic or furniture?

Accepted Answer

No — we use high-density, short-pile event turf designed for heavy use. While fibres may compress slightly, they remain durable, supportive, and easy to walk on (even with heels).

Question 3

Is artificial grass safe for indoor events?

Accepted Answer

Yes — our event turf is fire-retardant and suitable for indoor venues, exhibitions, and public spaces.

Question 4

How can I leave a Google review for SmartGrass?

Accepted Answer

We really appreciate your feedback! If we've completed a project for you, you can leave a quick Google review at https://g.page/r/CXjk-lvu8cIiEBM/review — your review helps other customers choose us with confidence and supports our small business growth.

Question 5

What happens if it rains during an outdoor event?

Accepted Answer

No problem — artificial grass has built-in drainage, allowing water to pass through quickly and preventing mud or puddles.

Question 6

Will the grass damage the venue floor?

Accepted Answer

No — we use non-invasive installation methods. The turf is fully removable and leaves no residue or damage when installed professionally.

Question 7

How quickly can you install and remove event grass?

Accepted Answer

Most event installations are completed within a few hours, depending on size. We also handle full removal after the event.

Question 8

Do you deliver and install nationwide?

Accepted Answer

Yes — we provide delivery, installation, and removal across South Africa, including Durban, Johannesburg, and Cape Town.

Question 9

Can the grass be used for high-end events like weddings or exhibitions?

Accepted Answer

Absolutely — our turf creates a clean, premium look and is widely used for weddings, corporate events, expos, and activations.

Question 10

How long does installation take?

Accepted Answer

Most residential installations take 2–3 days, depending on site preparation, excavation, and base work.

Question 11

What preparation is required before installation?

Accepted Answer

We remove existing grass, level the area, and install a compacted sub-base to ensure proper drainage and long-term durability.

Question 12

Is artificial grass pet-friendly?

Accepted Answer

Yes — it's durable, hygienic, and easy to clean. Liquids drain through the backing, and solid waste can be removed as normal.

Question 13

Does artificial grass get hot in the sun?

Accepted Answer

Like paving or decking, it can warm up. However, UV-stabilised turf and infill help regulate temperature, and water cools it instantly.

Question 14

What maintenance is required?

Accepted Answer

Artificial grass is low-maintenance. Occasional brushing and debris removal keep it looking fresh, and periodic grooming helps fibres stay upright.

Question 15

How long does artificial grass last?

Accepted Answer

Typically 10–15 years, depending on usage, product quality, and maintenance.

Question 16

Will weeds grow through artificial grass?

Accepted Answer

No — we install a weed barrier and proper base to prevent weed growth.

Question 17

Does artificial grass fade over time?

Accepted Answer

High-quality turf is UV-stabilised to resist fading, even in harsh South African sun.

Question 18

What is pile height and which should I choose?

Accepted Answer

Pile height is the length of the grass blades. 15–20mm is ideal for events and sports (high traffic). 30–40mm is best for residential lawns for a natural look.

Question 19

Can I install artificial grass myself (DIY)?

Accepted Answer

Yes, but professional installation is recommended. Poor base prep or drainage can lead to uneven surfaces and long-term issues.

Question 20

How do you hide the joins between rolls?

Accepted Answer

We use professional joining tape and adhesive. When installed correctly, seams are virtually invisible.

Question 21

Does artificial grass drain properly?

Accepted Answer

Yes — modern turf includes drainage holes and a permeable backing. Proper installation ensures water flows through and away efficiently.

Question 22

Will there be puddles or water buildup?

Accepted Answer

No — with correct base preparation and drainage design, water does not pool on the surface.

Question 23

What is artificial grass made from?

Accepted Answer

Typically polyethylene or similar materials designed for durability, softness, and a natural look.

Question 24

Is artificial grass environmentally friendly?

Accepted Answer

It reduces water usage, eliminates mowing, and removes the need for fertilizers or pesticides.

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